Frequently Asked Questions
Everything you need to know about Aqara smart home solutions in Australia.
Are your products compatible with Australian electrical standards?
Yes, all products sold through Aqara Australia are compliant with local RCM standards and include the necessary Australian plug types or certifications required for safe operation within the country.
Do I need an Aqara Hub for my smart devices to work?
Most Aqara devices use Zigbee technology and require an Aqara Hub (such as the Hub M2, M1S, or Camera Hub G3) to connect to your Wi-Fi network and integrate with platforms like Apple Home, Google Home, or Amazon Alexa.
What are your shipping rates and delivery times across Australia?
We offer flat-rate shipping nationwide. Orders are typically processed within 1-2 business days. Delivery to major cities like Sydney, Melbourne, and Brisbane usually takes 3-5 business days, while regional areas may take up to 7-10 business days.
What is your return policy for faulty or change-of-mind items?
We offer a 30-day return policy. If you change your mind, the item must be unopened and in its original packaging. For faulty items, we provide a standard 12-month manufacturer warranty covering hardware defects.
Can I control Aqara devices using Apple HomeKit?
Yes, Aqara is known for its industry-leading HomeKit support. Once connected to a compatible Aqara Hub, most sensors, switches, and controllers will appear automatically in your Apple Home app.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'Buy Now, Pay Later' services like Afterpay and Zip Pay for your convenience.