Returns & Warranty Policy

At Aqara Australia, we stand by the quality of our smart home technology and offer a 30-day return policy for items in original condition. If your device is faulty or you have changed your mind, we are committed to providing a seamless resolution.

1

Initiate Your Request

Contact our support team with your order number and proof of purchase to request a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included.

3

Ship to Service Centre

Affix the provided shipping label and drop your package off at any Australia Post location for tracked delivery.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund or replacement will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing